If you’re a business owner, you’ve probably heard about the Americans with Disabilities Act (ADA). This is the law that ensures equal access for people with disabilities. While its purpose is clear, its application can be complex, and ADA-related lawsuits are on the rise.
Several factors are driving this trend. First, awareness of disability rights has grown, which has empowered individuals to take action when they encounter barriers. Second, many businesses still don’t comply with digital accessibility standards when it comes to websites, apps and online services.
Adding to these challenges, some law firms and plaintiffs actively seek out minor or technical violations, leading to a surge in so-called “drive-by” lawsuits.
Common ADA violations
Businesses can face ADA claims for many reasons, but some violations appear more frequently. One of the most common violations is failure to provide reasonable accommodations. For instance, you could be at risk if your website isn’t navigable for customers using screen readers or other assistive technologies.
Physical barriers such as narrow doorways, lack of ramps, improper parking signage or inaccessible restrooms can also trigger claims.
How to protect your business
Taking proactive steps can help you avoid becoming a statistic or a target. Start by conducting a thorough accessibility audit of your physical premises and digital platforms. This will help you identify and correct potential issues before they become costly legal problems.
Next, update your website to ensure it meets the expected standards. Don’t forget to train your staff on ADA requirements and how to assist customers with disabilities. This can prevent unintentional barriers and foster a more inclusive environment.
Lastly, consider seeking qualified legal guidance to address vulnerabilities beforehand and ensure you’re on the right path. Compliance is the best way to avoid lawsuits; it can save you time, money and legal headaches later.